FAQs

Yes, our website is open 24 hours every day.

The Fandom Frenzy is a registered business under Companies Commission Malaysia (SSM). Our business registration number is 002377755-K. Our website is SSL encrypted, which means all data passed between the web server and browsers remain private and integral.

To confirm that it is a secure connection, you should see the https://thefandomfrenzy.com in the URL. The “https” indicates that it’s using SSL. Furthermore, you should see a Padlock lock icon beside the URL. To view our SSL Certificate, simply click on the Padlock icon. For information regarding our Privacy Policy, please click here. For more info on what is SSL Certification, please click here.

Upon checkout, you will receive an order confirmation email to proceed with payment. Your order will be processed once we received full payment and proof of transaction receipt emailed to us. Once payment received and order processed, you will then receive a shipping confirmation email informing your parcel tracking number. Most orders arrive within 3 to 5 business days depending on your location. 

Sorry, we do not offer expedited shipping.

Simply choose the following payment options at checkout process:

1. Pay via Paypal (debit / credit card)
Use our secure Paypal payment option to pay using your debit or credit card. Paypal account is not compulsory but highly recommended.

2. Pay via Bank Transfer (cash deposit / online transfer / telegraphic transfer)
You will receive bank transfer details on your order confirmation email.

*All orders must be paid within 24 hours of order confirmation. Please email to us the proof of transaction receipt. The receipt sent must clearly state our account number and the total amount transferred. Your order status will be under ‘Pending’ until we have received the proof of payment.

3. Pay via Billplz (internet banking / FPX)
You will be directed to the Billplz secure payment platform to complete your payment via FPX online banking.

To calculate shipping, simply add the items to your cart and our system will calculate the shipping cost.

We ship worldwide! Please email us at thefandomfrenzy@gmail.com to place your order and we will provide you with a shipping quote. *Please refer to our Covid-19 delivery time update here.

Sorry, we do not offer self-pickup services for orders online. We also do not offer Cash-on-Delivery services. All orders online will be delivered via shipping carriers.

Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that have not been prepared for shipment. Kindly email thefandomfreny@gmail.com along with your Order Number # as soon as possible. If you change your mind about an order and we are unable to cancel it for you, you can either refuse the package upon delivery attempt or return the package back to us. Important note: you are responsible for the return costs of the items.

*All orders that we did not receive proof of transaction receipt emailed to us within 24 hours of order confirmation will be automatically be cancelled.

Sorry, we do not offer ordering or customer assistance over the phone. We are happy to help you place an order via email.

Email us your Order Number # along with the picture of each items you have received with the original, unopened package to thefandomfrenzy@gmail.com. We will send out another parcel containing the missing item(s) as soon as we have received your email and verification has been done.

Email us your Order Number # along with the picture of each item(s) you have received with the original, unopened package to thefandomfrenzy@gmail.com. You will need to return the wrongly sent item(s) back to us and we will send you the correct item.

To change a shipping address, email thefandomfrenzy@gmail.com as soon as you realise the error. Be sure to include the new address in your initial email to expedite the process. We are unable to request reroutes of packages once it has been shipped. Important Note: Shipping charges are non-refundable.

At The Fandom Frenzy online store, our products are “officially licensed”, which means that these products are printed and produced by various organisations and agents (official licensees) that have been granted permission by the official licensors to create and sell the merchandise. Our products are imported from the U.S and Europe. We are not affiliated with any of the licensors. Reprints of all "officially licensed" products are strictly against the law.

We strictly DO NOT offer counterfeit or unlicensed products as it is strictly against the law. In fact, we condemn such act! Rest assured that all of the products sold on our website are officially licensed products. We can certify that we strictly source our products from licensed distributors only.

We currently sell all of our products exclusively on our website at thefandomfrenzy.com and other locations stated in our store location page here only. We DO NOT have any agents or offer dropship/wholesale/personal shopper services to sell our products. We are not responsible for any purchases made on channels other than our website and other store locations specifically stated in the store location page here. However, please report to us if you encounter any unauthorised activity and we will take appropriate actions accordingly.

Simply click on the Contact Us tab or click here and fill in the form. Alternatively, you can drop us an email at thefandomfrenzy@gmail.com.